A recipe for great service

A recipe for great service

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Feb 01, 2006

Take one IV bag, stir in a concerned client, and add a dash of helpful team member. What do you have? All the ingredients for some great client service. Consider this example from South Des Moines Veterinary Center in Des Moines, Iowa. A client was faced with transporting her pet to the emergency clinic. The pet had an IV. Instead of sending the client to her car alone to figure out how to hold the IV bag and transport the pet, receptionist Kathy Parker jumped in to help.

"While looking around the car, I saw the coat hook in the back seat," Parker says. "It was a perfect portable IV stand. The bag was the right height for a good drip and the client's hands were free to comfort the pet."

Do you anticipate the problems clients might face after they leave your practice? Simple gestures build goodwill. And chances are, that small extra step will mean a lot to a client in need—and she'll tell a friend about your great service.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.